Terms of service
These terms govern the use of the One Percent Accounting website and the purchase of services through our online tax store. Please read them before you place an order.
1. Who we are
One Percent SA (Pty) Ltd ("One Percent Accounting", "we", "us") is a South African accounting and tax practice. Our tax practitioners are registered with SARS and a recognised controlling body. We operate online and from Spaces serviced offices across South Africa. You can reach us at [email protected] or 0800 00 87 55.
2. Online orders
When you order a service in our tax store you make an offer to purchase that service at the price shown. A contract is formed when Netcash confirms your payment and we send you an order confirmation by email. All prices are in South African rand and include 15% VAT. Where a page states that a CIPC or other statutory fee is included, that fee is included in the price; any other government fees, penalties or interest are charged on at cost with your approval.
We may decline or cancel an order if the service cannot lawfully or practically be performed, for example where a company is already deregistered, a name is unavailable, or the information supplied is incomplete or inaccurate. If we cancel an order before work begins, you receive a full refund.
3. Payment
Payments are processed by Netcash, a South African payment service provider, on a secure page hosted by Netcash. We do not see or store your card details. Instant EFT and card payments are confirmed immediately; ordinary EFT and retail payments are confirmed once the funds clear. Work starts once payment is confirmed and we have received the information and documents we ask for. You receive a tax invoice by email.
4. Your responsibilities
- Provide accurate and complete information and documents when we request them, including certified identity documents where CIPC or SARS require them.
- Confirm that you are authorised to act for the company or person on whose behalf you order.
- Respond to our queries within a reasonable time. Turnaround times shown on the website run from the moment we have everything we need and depend on SARS and CIPC processing.
- Keep your eFiling, CIPC and banking credentials secure. We will never ask for your passwords.
5. Turnaround times and outcomes
Turnaround times are estimates based on typical SARS and CIPC processing and are not guaranteed. Outcomes such as the issue of a tax compliance PIN, a VAT number or a company registration depend on decisions made by SARS and CIPC. We will prepare and lodge your application correctly and follow it up, but we cannot guarantee that a regulator will approve it or approve it within a particular time.
6. Cancellations and refunds
Under section 44 of the Electronic Communications and Transactions Act you may cancel an online order within seven days of placing it and receive a full refund, provided we have not yet started the work. Once we have started, or once a submission has been lodged with SARS, CIPC or another third party, the order can no longer be cancelled and statutory fees already paid on your behalf are not refundable. Where we are unable to complete a service for reasons within our control, we refund the price paid. Refunds are made to the original payment method within ten business days.
7. Monthly accounting packages
Monthly accounting, payroll and tax packages are governed by the service level agreement you sign when you get started, including its fee and debit order terms. Where these terms and the service level agreement differ, the service level agreement applies to those services.
8. Professional advice
Content on this website is general information and is not tax, legal or financial advice for your specific circumstances. Advice is only given in writing once we have been engaged and have reviewed your information. We are not responsible for decisions taken on the basis of website content alone.
9. Limitation of liability
To the extent permitted by the Consumer Protection Act and other applicable law, our total liability arising from any service purchased in the tax store is limited to the price you paid for that service. We are not liable for indirect or consequential loss, or for penalties, interest or losses caused by information or documents you supplied late, incomplete or incorrectly, or by delays at SARS, CIPC or other third parties.
10. Intellectual property and website use
The content, design and branding of this website belong to One Percent SA (Pty) Ltd and may not be copied or reused without our written permission. You may not use the website in a way that damages it, interferes with other users, or breaks the law.
11. Privacy
We process personal information in line with the Protection of Personal Information Act. Our privacy policy explains what we collect, why, and your rights.
12. General
These terms are governed by the law of the Republic of South Africa. We may update them from time to time; the version on this page at the time of your order applies. Nothing in these terms limits any right you have under the Consumer Protection Act or the Electronic Communications and Transactions Act. Questions about these terms can be sent to [email protected].