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Service Level Agreement

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This Service Level Agreement is entered into between: ONE PERCENT SA (PTY) LTD (hereinafter referred to as "1%" or "1% Accounting") and

Your Full Names & Surname*

(hereinafter referred to as "the Client")

Your ID Number*

Your Email Address (use the same email address you used on the Get Started page, or to sign up)*

Cellphone Number*

Please enter your 10 digit mobile number

Select your Province*

TERMS & CONDITIONS

1. Definition

1.1. 1% and 1% Accounting mean One Percent SA (PTY) LTD, its subsidiaries and associated businesses including but not limited to One Percent SA (PTY) LTD.

1.2. Gross income, for the purposes of the 1% monthly fee calculation, shall be defined as the total inflow of funds into the entity. This includes, but is not limited to, all sales revenue, interest received, capital investments into the entity, income generated from investments, capital injections, sales from assets and any other financial receipts.

2. Period of Service Level Agreement

2.1. The specific Retainer / Service Level agreements included in clause 4.1. below, shall be effective for a period of one (1) month, calculated from the 1st day of the month directly following the signature date of this agreement.

2.2. It is agreed that the period of this agreement will automatically renew on a Monthly basis after the first (1st) Full Month of effectiveness of this agreement and will only be terminated should the parties adhere and comply with the termination clauses (clause 3).

2.3. 1% will not take any responsibility or accountability for outstanding payments that an individual or company may owe to any governing body from the outset, duration, and after the termination of this agreement.

3. Termination

3.1. The Client hereby agrees that the Service Level Agreement will remain enforce and effective during the first full month of this Service Level agreement, unless 1% has breached any obligation in terms of this agreement and any agreement which are found to be effective. The Client hereby agrees to afford a period of seven (7) working days written notice to 1% to rectify such breach, should 1% fail to rectify such breach the Client may directly terminate the Agreement with 1%.

3.2. The Client may terminate the agreement after the first full month of operation, by giving 1% at least one (1) month confirmatory written notice.

3.3. As per the terms of our agreement in 3.2. above, any notice of termination must be provided in writing via email to the following email address: myhero@onepercentaccounting.co.za

3.4. 1% reserve the right to cancel this agreement with immediate effect in the event that it is found that the Client does not comply with the South African Legislation, and or if the Client is found to be unserviceable in terms of the service level agreement.

3.5. All services and work rendered on the financial status of the client by 1% remain property of 1% and no transfer of said property will take place whatsoever until such time that 1% has received full and final payment for all outstanding invoices this will include the outstanding monthly accounting software fees.

3.6. In the event that the client’s account is outstanding for a period of 3 payments 1% reserves their right to cancel the service level agreement and take the necessary action against the client to recover the outstanding monies owed to 1%. In the event that the client does not pay the retainer amount as per the agreement, the client will not be given access to the accounting software as the services rendered by the 1%.

4. Responsibility as the Client

By signature of this agreement the client:

4.1 Acknowledge and declares that should the Clients company’s CIPC status be "non compliant" it will be the Client’s responsibility to prioritize the payment of the submission/s and return/s.

4.2 Acknowledge that should the SARS compliance profile status be "non compliant", it will be the Client’s responsibility to prioritize the payment of the submission/s and return/s.

4.3 Acknowledge that should CIPC and SARS compliance status be "non compliant", the Client will be in breach of their contract and that 1% has the right to terminate the contract and resign as Accountants & Auditors.

4.4 Acknowledge that One Percent Accounting has an Ethical Responsibility to honour Accounting Laws and that they are answerable to relevant Accounting Bodies. Should the Client's company not adhere to these rules & regulations, the contract may be cancelled.

4.5 Acknowledge that in the event that the Client fails to submit the necessary information and or bank statements to enable 1% to perform in line with the services level agreement the Client can be held responsible for penalties in line with accounting practices.

4.6 Acknowledge that the Client will update 1% on any changes in contact details as it might occur from time to time at least 5 days after such change in details.

4.7 Acknowledge that the Client will submit all relevant documentation and or information required by 1% at least 5 days before the set deadline for submissions. 1% will not be held responsible for any penalties for non-submissions if the client fails to submit within the aforementioned time period.

4.8 1% shall not be held liable or responsible for any non-compliance with regulatory requirements or directives related to the tax affairs of Company directors.

5. Transfer of the Agreement

5.1. In the event of a client selling its business as a going concern during the above mentioned agreement period, the 1% Service Level Agreement will remain in force for the remainder of the Agreement period and will be transferred in accordance with the sale of the business to the new owners of the business as if the contract was entered into by the new owners.

6. Confidentiality

6.1. Upon signing of this agreement both the Client and 1% acknowledges that there will be exchanging proprietary and confidential information to each other and that such information including documents will be deemed confidential.

6.2. Both the Client and 1% hereby confirms that such confidential information / documents will not be disclosed to a third party, save for when it is necessary to do so during the period which 1% may provide a service to the Client. Such undertaking includes the terms of this agreement.

7. Protection of Personal Information Act

7.1 1% guarantees its commitment to protecting its Company’s privacy and ensuring that their personal information is used appropriately, transparently, securely and in accordance with applicable laws. By signing this agreement you agree to receive, from time to time, legislative updates which may include providing information in relation to the 1% suite of service offerings.

8. Service Selection And Addendum’s

8.1. On signature of this agreement, the Client agrees to the applicable fees stipulated within the product annexure/s listed below and attached hereto. Such annexure/s shall form a material part of this agreement.

Addendum “A”: Client Information Sheet
Addendum “B”: Service Selection
Addendum “C”: 1% Variable Fee : Debit Order Instruction
Addendum “D”: Pro-forma Invoice / Fixed monthly package (Based on a pro – rata rate of the company’s previous Month’s Turnover of a maximum of 1%).

On signature / acceptance of this agreement, the Client agrees that should any Addendums be made during the contract period by 1% upon request from the client to any of the product annexures, in respect of any additional services/products required or any amendments made to any existing services/products, by the Client appending signature to the product annexure/s, the Client confirms acceptance of the new terms and conditions, and shall form a material part of this agreement.

9. Employment of 1% Accounting SA’s Staff

9.1. The Client and 1%, on behalf of their subsidiaries or related businesses, mutually agree that they will not solicit/employ, in any capacity whatsoever, including as independent contractors, the Employees / Contractors of either party during the term of the agreement and for a period of twenty-four (24) months after the date of termination of this agreement. Should any party breach this undertaking, it may enforce applicable restraint or other rights arising out the employment relationship and further reserves the right to seek recourse against the other party.

10. Payment and fees

10.1 The Client on signature of this agreement agrees to a minimum monthly recurring subscription fee of R225.22 excluding VAT. The monthly subscription fee is due and payable for the entire duration of this contract on a MONTHLY basis.

10.2 The Client on signature of this agreement agrees to a monthly retainer as stipulated in Annexure “B” & Annexure “C”.

10.3 Retainers are payable in advance on the last day of every month for the Following Month and shall be paid by means of a Debit Order Authorisation drawn on the Client’s bank account as detailed in this agreement. The first retainer will be payable on the 1st day of the day following signature of this agreement.

10.4 All payments due must be settled before or by the due date indicated on the Client's invoice.

10.5 1% require payment/s in advance from the Client for all/any services requested or required before commencement of said services.

10.6 Should the debit order collection fail on the 1st week due for any reason whatsoever, the second debit order for the same payment period will be payable/deductible on the next debit order run the following week.

10.7 Should the debit order be returned due to non-payment an administration fee of R172.50 will be charged to the Client's account.

10.8 In the event that the Client's account is in arrears for a period of 30 days or more interest will be added to the account at 2% per month. These interests will be added in line with the National Credit Act 34 of 2005.

10.9 All accounts not settled within 30 days from invoice DUE date will be considered overdue.

(a) An administrative and handling fee of up to 35% may be applied to the outstanding balance.
(b) This fee covers the costs associated with managing overdue accounts.
(c) We reserve the right to hand over any account that is overdue for 30 days and more to a debt collector or collection agency.
(d) Collection fees incurred during this process are separate and will be borne by the Client.

10.10 The Client acknowledges that all payments due under this agreement remain the responsibility of the Company and its listed directors. In the event that the Company fails to settle any outstanding amounts, the directors, jointly and severally, accept liability for the full payment, ensuring the outstanding balance is resolved in accordance with the terms of this agreement.

10.11 Individual Tax Returns will only be submitted to SARS upon full payment to 1% for services rendered.

10.12 Should SARS request an audit on your tax return / VAT submission an additional fee of R450.00 (ex VAT) will be charged to administer the audit on your behalf. The same will apply should 1% need to lodge a dispute with SARS.

10.13 The Client agrees to subscribe to and utilize the accounting software application endorsed by 1% for the duration of the service agreement. The cost of the accounting software application is a mandatory recurring fee that is charged in addition and separately on a monthly basis on all Clients accounts. Furthermore, the Client acknowledges that 1% is the owner of the endorsed accounting software application and will provide the Client with access to it through 1%'s platform. Access to the software and all information is contingent upon the Client's payments being up to date.

10.14 CIPC fees and charges will be added to the client's account on an ad-hoc basis. The invoice is due and payable in line with the payment terms contained in this agreement. The fees and charges are as below:

Annual CIPC fee as per the company’s annual turnover. As per the table below:

Draftworx: R 450.00

Administration charges: R 517.50

The amounts above exclude VAT.

11. Credit Control

The client agrees that:

11.1 This request for service/s will be subject to a credit check with one or more Credit Bureau before commencement of the service.

11.2 1% may from time to time monitor the Client’s payment behaviour by researching its record at such bureau.

11.3 All payments due must be settled before or by the due date indicated on the Client's invoice.

11.4 Failure to settle outstanding amounts in a timeously manner may result in the defaulting Client's information being sent to the credit bureau or any other equivalent body for listing as a defaulter.

11.5 The outstanding account may be handed over to a debt collector or collections agency for collection which will incur additional costs for the defaulting Client's account.

11.6 1% require payment/s in advance from the Client for all/any services requested or required before commencement of said services.

12. General

12.1 The Client acknowledges and agrees that whilst 1% will recommend various processes and strategies during consultations with the Client, the final decision taken as to which strategies to employ and the implementation of any strategies as developed during the course of this agreement shall be the responsibility of the Client.

12.2 This agreement constitutes the entire agreement between the parties. No variation of this agreement or representations made or warranties given, shall be of any force or effect, unless recorded in writing and signed by or on behalf of the parties, by their representatives, duly authorised thereto. It is recorded that only an Executive of 1% will be authorized to sign an agreement that departs from or varies the contents of this agreement. The undersigned hereby confirm that he/she is duly authorised by the Client to sign and approve this agreement. He/ she confirms that she/he has read and accepted the terms and conditions of this agreement. He/she furthermore confirms that all information supplied by the Client is correct and complete as stated.

ADDENDUM A: Client Information Sheet

Tax Reference Number

Coida/RMA Registration Number

VAT Number

PAYE Number

UIF Number

I am applying on behalf of*

Myself

A Company

Company Registration Number

Business Name

Nature of Business

Physical Address*

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code

Postal Address*

Same as Physical Address

Address

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code

Employer

Work Telephone Number*

Marital Status

Not Married

Married in Community of Property

Married out of Community of Property

ADDENDUM B: Service Selection

Service Selection Consent*

I, the undersigned hereby confirm that I agree with and understand the contents of Addendum "B" of this contract

Services Included in the Monthly Retainer/ 1% Monthly Accounting Fee:

· Monthly Bookkeeping Services

· Monthly PAYE Submission & Annual Recon

· Monthly Payroll 20 Employees including Payslips, IRP5s, EMP201, EMP501 (additional
employees will be billed at ad-hoc rates)

· Monthly VAT Calculations & Submission

· Provisional Company Tax Returns (IRP6 Submission)

· Annual Company Tax Return Submission (ITR14)

· Annual Financial Statements (if the annual turnover exceeds R1 Million)**

· Trial Balance and Report (if the annual turnover is below R1 Million)**

· Monthly Tax Structuring

**The cost of Annual Financial Statements is included in the monthly retainer for Clients who have received accounting services from 1% Accounting for an entire financial year.

1% Accounting will be responsible for preparing the Client’s Financial Statements starting from the date this agreement is signed. Financial Statements for any periods prior to this date are not covered by the monthly retainer and will be billed separately at an ad-hoc rate determined by 1% Accounting.

Additionally, any work required to ensure compliance with regulatory bodies for periods preceding the Client’s engagement with 1% Accounting will be invoiced at an ad-hoc rate as determined by 1%. This work is not included in the standard monthly accounting fee.

If the Client signs up partway through a financial year, they will be invoiced on a pro-rata basis for the remaining months required to complete the full financial year, at an ad-hoc rate determined by 1%.

If the Client’s annual turnover is below R1 million, 1% Accounting will submit only the Trial Balance and Report. Should the Client undergo an audit by the South African Revenue Service (SARS) and require additional information, any related costs incurred by 1% Accounting will be billed to the Client on an ad-hoc basis.

All other services are charged on an ADHOC basis including but not limited to: CIPC Annual Return submissions, UBO Declarations, COIDA submissions, Tax Compliance Certificates, Letter of Good Standing, Company Registrations, Name Changes, Director Changes, Director Individual Tax Returns, VAT/PAYE/UIF/COIDA Registrations

Platform Compatibility & Data Accuracy

If a Client chooses to use an accounting or payroll platform that differs from the ones 1% have partnered with or officially support, additional charges will apply for any necessary adjustments, data corrections, or reconciliations required to ensure accurate submissions to regulatory bodies. These charges will be determined based on the complexity and scope of the work needed to achieve compliance.

Contract Adjustments & Termination

1% Accounting reserves the right to renegotiate this agreement either during its term or upon expiry. If the Client does not agree to the revised terms, 1% may terminate the agreement with thirty (30) calendar days’ notice. This termination will not result in liability for 1%, nor will it entitle the Client to claim damages.

Travel & Expense Policy

Any travel expenses incurred by 1% Accounting while providing services to the Client will be billed at SARS rates per kilometre travelled.

Response Time Commitments

1% Accounting guarantees the following response times:

· Client Queries: Response within 72 hours via phone, email, or virtual platform

· On-Site Services: Provided within 72 hours for sites within a 50km radius of the nearest designated Hero, subject to:

- Single booking requests
- Fair usage by the Client
- No outstanding retainer fees or invoices

If these response times are not met, Clients are encouraged to escalate concerns to Management at myhero@onepercentaccounting.co.za

Liability for Damages

1% Accounting will not be held responsible for any costs arising from damages or breaches incurred. Any related expenses remain the sole responsibility of the Client.

Transfer of SARS Profile Upon Service Cancellation

In the event of service cancellation, regardless of the reason, the Client must formally request the transfer of their SARS profile within seven (7) working days from the effective date of cancellation. Failure to do so within this timeframe may result in additional administrative processing and will be subject to a transfer fee.

If the Client's SARS profile remains linked to our system and we continue receiving correspondence due to unchanged contact details, an administrative fee will be charged to the Client for managing these communications.

Post-Cancellation Data & Subscription Transfers

Following service cancellation, Clients must request any required data, information, or subscription transfers within seven (7) working days from the effective cancellation date. Requests made beyond this timeframe will be subject to a reactivation or data retrieval fee.

Credit Policy

All payments made for services rendered by 1% are non-refundable, regardless of the reason for service termination. In cases where services are discontinued, including but not limited to non-performance or client-initiated cancellation, any applicable adjustments will be issued as a credit to the Client's account instead of a monetary refund. This credit can be applied toward future services with 1%, in accordance with the terms of this agreement. No cash or electronic refunds will be processed. Upon termination of our services, any remaining credit is forfeited.

Termination Due to Non-Compliance

If a Client remains non-compliant with regulatory requirements for a period exceeding 90 days due to their oversight or negligence, 1% reserves the right to terminate services without further obligation or liability. The Client assumes full responsibility for any regulatory consequences arising from their non-compliance. This action may be taken at our sole discretion to mitigate legal, financial, and reputational risks associated with prolonged non-compliance.

Upon termination, any outstanding credits or service adjustments will be forfeited, and the Client will bear full responsibility for any unresolved regulatory matters. Clients are encouraged to maintain compliance to avoid disruption of services and any associated consequences.

ACCEPTANCE OF SERVICE AGREEMENT

Please indicate your chosen product/service option by ticking the relevant box*

Individual Tax Return: Individual Tax Returns will only be submitted to SARS upon full payment of 1% invoice for services rendered.

Variable fee: 1% of my monthly gross income..

NOTE: Above fees exclude monthly software fees and monthly recurring subscription fees. Interest to the value of 2% per month will be levied on all accounts outstanding 30 days or longer. All fees above exclude VAT. Additional services are charged ad hoc.

ADDENDUM C: Debit Order Instruction

DIRECT DEBIT
Electronic Debit Order Mandate

Authority Hereby Given By The Client:

Account Holder*

Bank*

Branch Code*

Account Number*

Type of Account*

Please select your preferred debit order date:*

1st

7th

15th

25th

Disclaimer: Please note that your designated bank account will be debited the day before any public holiday or non-banking day on which your selected debit order date falls due.

Contract Amount
As selected above.

Start Date
As per bottom of this contract.

ADDENDUM D: Monthly Subscription Fee / Pro-forma Invoice / Fixed monthly package (Based on a pro – rata rate of the company’s previous Month’s Turnover of a maximum of 1%).

1. The Client on signature of this agreement will be invoiced a minimum monthly subscription fee of R225.22 excluding VAT.

2. The Pro-Forma/ Pro-Rata invoice is calculated on the company's previous 3 months turnover as per the bank statements received and will be sent to the Client for payment before the commencement of any work.

3. Where there is no activity on the bank account a minimum fee of R330.00 (excluding VAT) will be invoiced as the pro-rata amount. Payment is required prior to the commencement of any work.

Terms of Agreement

Debit Order Mandate Consent*

I, the undersigned, hereby confirm that I agree with and understand the contents of this Debit Order Mandate. Furthermore, I agree that upon submission of the signed Service Level Agreement I will be liable for the monthly recurring subscription fee of R259.00 (including VAT). I am aware that this is a month-to-month contract and that a 30-day written notice is required for cancellation.

Abbreviated short name as registered with the acquiring bank: ONEPERCENT

This signed Authority and Mandate refers to our contract dated (“the Agreement”).

I/We hereby authorise you to issue and deliver payment instructions to your Banker for collection against my/our above-mentioned account at my/our above-mentioned Bank (or any other bank or branch to which I/we may transfer my/our account) on condition that the sum of such payment instructions will never exceed my/our obligations as agreed to in the Agreement and commencing on the start date above and continuing until this Authority and Mandate is terminated by me/us by giving you notice in writing of not less than 20 ordinary working days, and sent by prepaid registered post or delivered to your address as indicated above.

The individual payment instructions so authorised to be issued must be issued and delivered as follows: monthly, bi-monthly, three monthly, six monthly, annually, weekly, bi-weekly (delete that which is not applicable). In the event that the payment day falls on a Sunday, or recognised South African public holiday, the payment day will automatically be the preceding ordinary business day.

I / We understand that the withdrawals hereby authorized will be processed through a computerized system provided by the South African Banks and I also understand that details of each withdrawal will be printed on my bank statement. Each transaction will contain a number, which must be included in the said payment instruction and if provided to you should enable you to identify the Agreement. A payment reference is added to this form before the issuing of any payment instruction.

Mandate

I/we acknowledge that all payment instructions issued by you shall be treated by my/our abovementioned bank as if the instructions had been issued by me/us personally.

Cancellation

I/We agree that although this Authority and Mandate may be cancelled by me/us, such cancellation will not cancel the Agreement. I/We shall not be entitled to any refund of amounts which you have withdrawn while this Authority was in force, if such amounts were legally owing to you.

Assignment

I/We acknowledge that this Authority may be ceded or assigned to a third party if the Agreement is also ceded or assigned to that third party, but in the absence of such assignment of the Agreement, this Authority and Mandate cannot be assigned to any third party.

Please upload supporting documentation*

Existing Company Requirements: Please upload your latest 3 months Bank Statements and Company Registration Documents.

New Company Requirements: Please upload a copy of the Directors ID.

Personal Income Tax Requirements: Please upload your latest IRP5/ IT3 Certificate and all relevant SARS supporting documentation.

Drop files here or

Max. file size: 20 MB, Max. files: 5.

Subscription*

Price:

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Signed at*

Date*

Signature Type (either option makes this contract binding)*

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Signature*

Signature

On submission of this agreement, One Percent SA (PTY) Ltd, automatically co-signs and agrees to all terms and conditions contained herein.

You will receive a copy of this document via email after submission.

Name

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